Terms and Conditions

Terms and Conditions
Last Updated: 20/02/2026
Welcome to TheXBanky s.r.o. ("thexbank," "we," "us," or "our"). By accessing or using thexbank's services, website, and associated platforms, you agree to comply with and be bound by the following Terms and Conditions. Please read this document carefully before using our services.

Introduction
1.1 These Terms and Conditions govern your use of all thexbank services, including but not limited to digital asset exchange, transfers, payment services, account management, card services, on-ramp and off-ramp services, and other related services ("Services") provided through our website, applications, APIs, and any affiliated platforms.
1.2 thexbank operates as a virtual asset service provider in the Czech Republic and complies with applicable regulatory requirements, including Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) obligations and relevant EU regulations.

Definitions
Client: An individual or entity who has an account with thexbank and uses our Services.
Account: A thexbank account created by the Client enabling access to our Services.
Digital Assets: Cryptocurrencies, tokens, stablecoins, or other digital representations of value supported by our platform.
PEP: Politically Exposed Person as defined under EU AML regulations.
AML/CTF: Anti-Money Laundering and Counter-Terrorist Financing requirements.

Eligibility and Account Registration
3.1 Eligibility: To open an Account, you must be at least 18 years old and legally capable of entering into binding agreements. Certain jurisdictions may restrict or prohibit access to our Services, and it is your responsibility to ensure compliance with applicable laws.
3.2 Registration: To use our Services, Clients must complete the registration process and provide accurate and up-to-date information, including identification documents required for compliance purposes.
3.3 Account Security: Clients are responsible for maintaining the confidentiality of their login credentials and must notify thexbank immediately of any suspected unauthorized access or security breach.

Client Obligations
4.1 Accurate Information: Clients agree to provide complete, accurate, and current information and to update their details when necessary.
4.2 Compliance with Laws: Clients must comply with all applicable laws and regulations, including AML/CTF obligations and sanctions requirements.
4.3 Prohibited Activities: Clients must not use thexbank Services for unlawful purposes, including money laundering, terrorist financing, fraud, sanctions evasion, or other prohibited activities under applicable laws.

Services and Transactions
5.1 Scope of Services: thexbank provides various Services which may be modified, suspended, or discontinued at our discretion, subject to applicable law.
5.2 Transaction Limits: thexbank may apply limits or restrictions based on account status, risk assessment, or regulatory requirements.
5.3 Transaction Confirmation: Once confirmed, transactions may be irreversible except where required by law or technical error.
5.4 Fees and Charges: Clients agree to pay applicable fees associated with Services. Fee schedules are available on our website and may be updated periodically.

Risk Disclosure
6.1 Digital Asset Volatility: Digital asset prices are volatile and may fluctuate significantly. thexbank does not guarantee the value or performance of any asset.
6.2 Regulatory Risks: Changes in laws or regulations may affect the availability or operation of Services.
6.3 Client Responsibility: Clients are responsible for assessing risks and any losses resulting from their use of Services.

Anti-Money Laundering and Counter-Terrorist Financing
7.1 Compliance: thexbank complies with applicable AML and CTF requirements. Clients must undergo KYC and KYB checks where applicable.
7.2 Transaction Monitoring: thexbank monitors transactions for suspicious or unusual activity and may suspend or restrict accounts where necessary.
7.3 Reporting Obligations: thexbank may report suspicious activities to competent authorities, including the Financial Analytical Office (FAU) or other relevant regulators.

Client Data and Privacy
8.1 Data Collection and Use: By using thexbank Services, Clients consent to the collection and processing of personal data in accordance with GDPR and our Privacy Policy.
8.2 Data Retention: thexbank retains client data as required by applicable regulatory obligations, typically between 5 and 10 years after account closure.
8.3 Data Security: thexbank implements appropriate technical and organizational measures to safeguard data, though absolute security cannot be guaranteed.

Account Suspension and Termination
9.1 Suspension: thexbank may suspend or restrict Accounts where suspicious activity is detected, where Terms are breached, or where required by law.
9.2 Termination by Client: Clients may request closure of their Account subject to settlement of outstanding obligations.
9.3 Termination by thexbank: thexbank may terminate Accounts immediately in cases of regulatory non-compliance, false information, or misuse of Services.

Limitation of Liability
10.1 No Warranty: Services are provided on an "as is" basis without warranties of any kind to the extent permitted by law.
10.2 Liability: thexbank shall not be liable for indirect, incidental, or consequential losses arising from use of the Services, including losses related to market fluctuations or third-party failures.
10.3 Third-Party Services: thexbank may integrate or link to third-party providers and is not responsible for their services or content.

Amendments and Modifications
11.1 Changes to Terms: thexbank may update these Terms periodically. Material changes will be communicated via website or email where appropriate.
11.2 Acceptance of Changes: Continued use of Services constitutes acceptance of updated Terms.

Governing Law and Dispute Resolution
12.1 Governing Law: These Terms are governed by the laws of the Czech Republic and applicable EU regulations.
12.2 Dispute Resolution: Clients are encouraged to contact support first. Any disputes shall be resolved by competent courts in the Czech Republic.

Contact Information
For any questions regarding these Terms and Conditions or to report issues, please contact:
TheXBanky s.r.o., Děčínská 552/1, Střížkov, 180 00 Praha 8
Email: contact@thexbank.io